Privacy Notice: services for those affected by Grenfell tragedy
Purpose for processing your information
This Privacy Notice explains how the council uses the information it collects in relation to supporting those affected by the Grenfell tragedy. The notice explains the purpose for processing this information, categories of personal information and who we may share it with. The general functions are described in the service Fair Processing Notice.
Services for those affected by Grenfell are wide ranging. The core areas are:
These services are being provided in line with the wider processing detailed within our corporate fair processing notice.
In order to provide a quality service, the council must collect, hold and process a considerable amount of information, including personal information relating to personal circumstances and general information relating to service use. It does this to provide services in the most effective and efficient way that it can.
The service will also hold and process data relating to the public enquiry.
We collect the following information:
Your personal information is only used for a specified purpose(s) but if we intend to use it for any other new purposes we will normally ask you first. For instance, in some cases, the Council may wish to use your information for another purpose such as improving and developing services, or to prevent or detect fraud. In any event our processing will always have a demonstrable lawful basis. Where practicable and reasonable we will always seek to inform you of any significant proposed changes to how we process or intend to process your personal data, in order to ensure full transparency over how we handle your information.
Personal data is collected to support delivery of services to the victims, family and wider community affected by the Grenfell tragedy. The key services delivered include housing, care, support, payments and complaints. Personal data collected includes household member defined characteristics, rehousing preferences, address information, payments made, support provided and complaints and enquiries relating to the Grenfell tragedy.
We may also collect and process special categories of personal information that include:
How we collect your information
In order to fulfil our legal duties, it is important that we have access to your personal data, as it helps us to deal with your queries and provide services. We collect information in a variety of ways, including:
Legal basis for using your personal data
Although access to your data is restricted, there are occasions when we need to share it with others. Some examples are:
Who else will we send your data to?
An Information Sharing Protocol is in place to allow joined up and coordinated support to be provided to individuals affected by the Grenfell tragedy, whilst safeguarding rights to privacy. This includes:
How long do we keep your information?
We will only keep your information for as long as is required by law and to provide you with the necessary services in line with our stated retention policy. For example, all information relating to payments on a tenancy will be kept for the greater of the life of a tenancy or 6 years plus one. All other information relating to the tenancy will be retained for a minimum of the life of the tenancy.
We may also anonymise personal data, to allow the Council to effectively target and plan the provision of services. At this point the data would cease to be personal data.
Your rights and access to your information
You have the right to have a copy of the information that we hold about you. The Data Protection Act 2018 also gives you additional rights that refer to how the council holds and uses your information.
Consequently, under certain circumstances, by law you have the right to:
Information about how to submit a Subject Access Request can be found here.
Please visit our web pages here for further details on how the council complies with the new Data Protection Act 2018.
If you have any concerns
Please contact us if you would like to know more about the information we hold about you and how we use it at Grenfellenquries@rbkc.gov.uk or phone on 02077456414.
You have a right to complain to us if you think we have not complied with our obligation for handling your personal information; please visit our website here, or write to firstname.lastname@example.org If you are not satisfied with the Council’s response you have a right to complain to the Information Commissioner’s Office (ICO). You can report a concern by visiting the ICO website.
Changes in your circumstances
Please notify us immediately if there are any changes in your circumstances and personal details so we can maintain an accurate and up to date record of your information.