See your local doctor (General Practitioner or GP)
Your GP will fast track your appointment and give you a space to talk about your health with an experienced professional who knows your medical history.

GPs can book longer appointments for people affected by Grenfell. You will have plenty of time to talk about everything you are experiencing.

If you are not registered with a GP you can find out how to register online at, or do it in person at your nearest practice. You don’t need ID or proof of address to register. If you need help filling out the forms, email

A range of support is also available from local faith, charity and community groups. Your GP will have a list of these groups.

Call or email the NHS 24/7 helpline

If you need urgent emotional or psychological help, the local NHS runs a free, 24/7 helpline. The service is confidential and you are not required to give any personal details. Services can be reached by calling 0800 0234 650 or emailing any day, any time, including weekends and bank holidays. Just tell the person on the line you’ve been affected by Grenfell, and they will ensure you are referred quickly to the right service and support.

Call 0800 0234 650, a 24/7 helpline, if you need any urgent emotional or psychological help.

Other ways the NHS can help you

Trauma support
There is a free and confidential NHS service for children and adults who were affected by the Grenfell tragedy. It provides support if you or your children are feeling traumatised, anxious, stressed or worried. There is also a comprehensive screening programme to identify people who may be suffering from post-traumatic stress disorder (PTSD). You can ask for this service at:

The outreach team is a team of NHS doctors and nurses who work in the community rather than just in their surgeries or in hospitals. Their job is to bring the NHS to people who need it, wherever they are. As well as going door-to-door, they are based at Notting Hill Methodist Church, 240 Lancaster Road, W11 4AH from 11pm to 8am. You can also reach them from 10am until 8pm, seven days a week at:

Community Assistance Centre – The Curve, 10 Bard Road, W10 6TP.
The team is very happy to attend group meetings or to organise meetings about a specific topic.

If you need translation when you meet the outreach team, let us know in advance so we can provide it in person. If you turn up at short notice, we can provide translation over the telephone.

Our service, DAWS (Drug and Alcohol Wellbeing Service), provides free and confidential advice to any resident in Kensington and Chelsea using drugs or alcohol. We offer a range of services provided by a team of specialists 7 days a week at Acorn Hall, 1 East Row, W10 5AR.

The Navigators

The Navigators are your first point of contact for the drug and alcohol services in Kensington and Chelsea, specifically making links for those residents and services working in response to the Grenfell tragedy. We are out and about across North Kensington to direct, assist and introduce local people needing support into the treatment system. You can drop in and see us:

Monday’s from 3.30pm -7.30pm – Notting Hill Methodist Church, 240 Lancaster Road W11 4AH

Wednesday’s from 1pm-5pm – The Curve, 10 Bard Road W10 6TP

We carry out home visits, providing brief interventions, and promote health and wellbeing related recovery options. We also provide drug and alcohol awareness training for services working with individuals who have been affected in North Kensington.

Run in partnership with Turning Point and CGL.

Grenfell Night Support Service

Our night service is specifically tailored to support the local community of North Kensington. We provide brief interventions, harm minimisation, signposting to health and wellbeing services and link people to the Navigators in order for support into the treatment system. The service is run in partnership with CNWL and Hestia.


Tel: 07850 773696 (available until 8pm Monday – Friday)

All residents from Grenfell Tower and the surrounding neighbourhood are able to receive the free flu vaccination. Your local GP surgery or pharmacy can provide it. Just tell them you have been affected by the Grenfell tragedy.

The NHS recognises that you may require support over a number of years and we will use your comments to help us improve our services. If you have any feedback, questions or concerns, call 0800 0234 650 or email us at:

You can also access information on physical and emotional health and wellbeing at

Public Health England continues to monitor the air quality around Grenfell Tower and reports a low risk to people’s health from air pollution. You can read their reports at

However, we understand you may still be worried that your breathing has been affected or may have additional concerns if you already have a condition that affects your breathing, such as asthma. Breathing difficulties can also be made worse by stress and trauma.

If you are worried, you can make an appointment with your GP who can assess you and, if necessary, refer you to a specialist respiratory clinic which will treat both adults and children.

The NHS will fast track anyone affected by Grenfell, so you shouldn’t have to wait longer than 14 days to be seen after your referral. More respiratory information and guidance is available at

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