A specially trained officer called a police family liaison officer will support the next of kin of each person who lost their lives or who is missing. Each of these people will also get a dedicated key worker who will help them get the help they need, and also consider the needs of the wider network of relatives and friends.

Cruse Bereavement Care offers support to adults, young people and children when someone dies, whatever the circumstances. They offer face-to-face, telephone, email and website support. Their freephone helpline is 0808 808 1677 and is open Monday to Friday 9:30am to 5pm, with extended hours until 8pm on Tuesdays, Wednesdays and Thursdays. You can also email them at

A guide to coroner services and coroner investigations is available at GOV.UK.

Funeral Grants will be available to all victims of the fire. Discretionary funds for funeral expenses of up to £10,000 from the Department for Work and Pensions (DWP). Additional funding from RBKC based on need is also available. Costs of repatriation will also be covered.

Child Bereavement UK offer specific support for parents and key workers about how to support bereaved children.  They’re based in Bramley Rd at the Phoenix Brewery 07964 560175.

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