The Grenfell Support website is here to help people affected by the tragedy at Grenfell Tower find information about housing, financial help, health and other services available to residents.

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Latest News

A new Independent Adjudicator who will bring an independent and impartial view to dealing with Grenfell-related complaints, has been appointed by Kensington and Chelsea Council.

Katrina Robinson MBE, will bring a wealth of experience to the role and starts with the Council on Monday 21 May. Katrina is a solicitor with over 20 years experience in housing law.

She has worked closely with residents, including social tenants, throughout her career, investigating complex complaints and helping social landlords to improve how they work with residents. In 2016 she was awarded an MBE for services to social housing.

Kensington and Chelsea Council is determined to make sure complaints about Grenfell services are dealt with quickly and efficiently and in a fair and transparent way. The Independent Adjudicator adds an extra layer of transparency to this process. She will work entirely separately from the Grenfell Team and will be outside the normal Council management structures. She will report directly to the Chief Executive and the Leadership Team.

The Council has recently launched a new dedicated Grenfell Complaints team which will be solely responsible for investigating Grenfell-related complaints. The new Complaints team will handle all complaints relating to the Grenfell rehousing process, the Key Work service, assistance centres and any other area of the Grenfell directorate.

It will follow the three stage corporate complaints procedure and will provide a single point of contact for any residents wishing to make a complaint.

The Independent Adjudicator will be the third stage of this process and will review complex and sensitive cases, challenge evidence, question officers, form an independent judgement and propose a resolution to the Council.  This will also include reviewing Grenfell housing allocation decisions and ensuring that reasonable offers have been made to residents.

If residents are still not satisfied with the Independent Adjudicator’s suggested outcome, they can contact the Local Government Ombudsman. Find out more at lgo.org.uk/making-a-complaint.

You can contact the Grenfell Complaints team on grenfellcomplaints@rbkc.gov.uk

Kensington and Chelsea Council has committed to hold a Mayor’s community awards ceremony for North Kensington in autumn 2018. Members of the North Kensington community are encouraged to come forward and nominate their fellow residents who helped support the community in a tremendously difficult time following the Grenfell Tower tragedy.

Thousands volunteered, helped and donated right across North Kensington and their reaction to the tragedy inspired many more across the country to do the same. The community, in the face of a tragedy of unprecedented scale, reacted with compassion and kindness and we believe that this needs to be recognised.

We have already received nominations from North Kensington residents for the Mayor’s annual awards, which will be held on Wednesday 21 March and we want to receive many more.

That is why we are holding these one-of awards which will recognise both individuals and organisations who showed incredible courage, generosity, and community action following the tragedy. They will be held in autumn 2018 and the process for applying will be made as simple as possible for residents to submit their nominations.

At the same time, the Mayor of Kensington and Chelsea, who will be holding her annual awards on Wednesday 21 March will also recognise six individuals for going the extra mile to help the community.

The winners have become local heroes in their communities and include officials from many charities as well as community gardeners such as Harvey Groffman who was a professional gardener at Kew for 35 years until his retirement 11 years ago, after which much of what he does benefits the wider community in the area around his home in North Kensington.

We have been informed by Government that police have tested a fire door recovered from Grenfell Tower and it did not meet the fire resistance performance expected under building regulations guidance.

Like hundreds of councils and landlords across the country, we are in contact with Government and the police to understand what this means for our buildings and our residents.

As soon as we have clear advice from the Government about the safety implications of these tests, we will write to our residents about what this means for them. The Government are currently telling local authorities that fire safety advice remains unchanged.

We understand this news will be of particular concern to residents in our borough, which is why we are urging the Government to move as quickly as it can to give us clarity about the situation.

More information on fire advice is available from central Government: https://www.gov.uk/government/news/fire-safety-advice-unchanged-after-issue-identified-with-fire-door

Government reaffirms commitment to putting bereaved families and the community at the heart of deciding what happens to the future of the Grenfell Tower site.

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Grenfell Support Newsletter

Weekly update on what’s happening.

May half term activity brochure

The May Half Term Activity Brochure is now online so you can get planning you and your family’s half term activities in Kensington and Chelsea. It’s full of low cost and free activities for you and your children to enjoy.

One Year On – Supporting children to stay strong

As we approach the date that marks one year on from the devastating Grenfell Tower tragedy, children will be very strongly reminded of their reaction to the fire and how they felt at the time. This information booklet discusses how can adults can help children understand more about how they might feel or react to the anniversary period. There is also a list of contact details for organisations that can help at the end for further information.

The Curve

Located just around the corner from Latimer Road Station and the Westway Centre, it offers a space for people affected by the Grenfell tragedy to meet up and continue to access services.

The centre is open Mon to Fri from 10am to 8pm, weekends 11am to 6pm and provides support and advice from a wide range of organisations including the NHS, UK Visas and Immigration – Home Office, HM Passport Office,  Jobcentre Plus, Post Office, Adults’ and Children’s Social Care, and Housing.

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