A new Independent Adjudicator who will bring an independent and impartial view to dealing with Grenfell-related complaints, has been appointed by Kensington and Chelsea Council.
Katrina Robinson MBE, will bring a wealth of experience to the role and starts with the Council on Monday 21 May. Katrina is a solicitor with over 20 years experience in housing law.
She has worked closely with residents, including social tenants, throughout her career, investigating complex complaints and helping social landlords to improve how they work with residents. In 2016 she was awarded an MBE for services to social housing.
Kensington and Chelsea Council is determined to make sure complaints about Grenfell services are dealt with quickly and efficiently and in a fair and transparent way. The Independent Adjudicator adds an extra layer of transparency to this process. She will work entirely separately from the Grenfell Team and will be outside the normal Council management structures. She will report directly to the Chief Executive and the Leadership Team.
The Council has recently launched a new dedicated Grenfell Complaints team which will be solely responsible for investigating Grenfell-related complaints. The new Complaints team will handle all complaints relating to the Grenfell rehousing process, the Key Work service, assistance centres and any other area of the Grenfell directorate.
It will follow the three stage corporate complaints procedure and will provide a single point of contact for any residents wishing to make a complaint.
The Independent Adjudicator will be the third stage of this process and will review complex and sensitive cases, challenge evidence, question officers, form an independent judgement and propose a resolution to the Council. This will also include reviewing Grenfell housing allocation decisions and ensuring that reasonable offers have been made to residents.
If residents are still not satisfied with the Independent Adjudicator’s suggested outcome, they can contact the Local Government Ombudsman. Find out more at lgo.org.uk/making-a-complaint.
You can contact the Grenfell Complaints team on email@example.com